Returns & Exchanges Policy

At Zipooch, we want your dog to sleep soundly and you to feel confident in your purchase. If your bed isn't quite right, here's how returns work.

1.Unused, Unopened Returns (30 Days)

Changed your mind? You can return your bed within 30 days of delivery for a full refund, as long as it's unused, unopened, unwashed and in its original packaging.

• The bed must be unused and still sealed.
• All original packaging and parts must be included.
• Return shipping costs will be deducted from your refund.

This is for customers who haven't yet introduced the bed to their dog.

2. Opened or used beds

For hygiene reasons, we can't accept returns of beds that have been opened. If something isn't right, email us at hello@zipooch.com and we'll do our best to help.

3. Exchanges

Want a different size or colour?

• Unused, unopened beds can be exchanged within 30 days of delivery.
• Return shipping is paid by you, unless the item is faulty or incorrect.
• We'll send your replacement as soon as we receive the returned bed.

If your bed has been opened, please get in touch and we'll help you find the best way forward.

4. Faulty or incorrect items

If your order arrives damaged, faulty or not as described, email hello@zipooch.com within 7 days of delivery with photos and your order number, and we'll replace it free of charge.

5. Refunds

Once your return is received and checked, refunds are processed within 5–7 working days to your original payment method.