We design Zipooch beds to last. If something isn't right, we'll resolve it fairly and in line with UK consumer law.

Before you open your bed - please read this

Our beds are vacuum sealed for delivery. Once the seal is broken the foam expands to full size and cannot be compressed or repackaged. For this reason we strongly recommend checking your size choice carefully before opening. Our full size guide is available here - if you're unsure, contact us at hello@zioppoch.com before unboxing and we'll help you choose.

14-day cancellation right

You have the right to cancel your order within 14 days of receiving your goods. To cancel, email hello@zipooch.com with your full name, order number and the items you wish to return. Once confirmed, goods must be returned within 14 days.

Condition of returned goods - important

To be eligible for a full refund, returned items must be:

• Unopened and in original vacuum-sealed packaging
• Complete with all original components

Opened beds: Once the vacuum seal is broken the foam expands permanently and the product cannot be returned to its original packaged condition. For this reason, opened beds are not eligible for a full refund unless faulty. We may offer a partial refund at our discretion where goods are returned in a significantly reduced condition, in accordance with your statutory rights.

Opened ZipUP covers are returnable within 14 days provided they are unwashed, free from pet hair, odours and staining, and in their original condition.

Hygiene exemption notice: In accordance with UK consumer law, goods which are sealed for hygiene reasons and which have been unsealed after delivery are exempt from the right of return. By opening the vacuum packaging of your Zipooch bed you acknowledge this exemption applies.

Return shipping

Unless the item is faulty, return shipping costs are your responsibility. We recommend a tracked and insured service. We can arrange collection - a courier quote will be provided and the fee deducted from your refund. Original delivery charges are non-refundable unless required by law.

Exchanges and sizing

We do not offer direct exchanges. If you have ordered the wrong size we recommend checking our size guide and placing a new order for the correct size. Where an unopened bed is returned in original sealed condition a full refund will be processed within 14 days of receipt.

Faulty or damaged items

If your item arrives damaged or develops a fault within 30 days contact us at hello@zipooch.com with your order number, description of the issue and photographs. For confirmed faults we will repair, replace or refund as appropriate. Return shipping for confirmed faults is covered by us. After 30 days we will handle faults in accordance with your statutory rights under the Consumer Rights Act 2015.

Refunds

Refunds are processed within 14 days of receiving returned goods or receiving proof of return. Refunds are issued to the original payment method.

Your statutory rights are not affected by this policy.